Product Ball

While we strive to surprise and delight from initial search to end results, sometimes the best images change locations.

If a link is not working, the reason could be a technical issue, or that an artist, rights holder, or source site decided to remove the image from the location in the link. The good news, if you’re still interested, is that the image does exist; here’s what you can do to try and find it.

• Most source sites have search support staff - contact them for tech support or to help you track down what happened / where the image went and if it is still on the market.
• Another option, if the link has descriptive content detail within it, is to copy and paste the descriptive text into a new open Internet search (just the descriptive text, without the URL). Such searches often turn up the image in question at the top of the first page of search results because they’ve previously been indexed by search engines.
• Another Internet search option exists when the artist, studio or source name is placed on the thumbnail image and / or in the url. Doing a search using (just) such text can often put you in contact with the originator(s), if not the image itself on their site.
• An additional option is to save the thumbnail image to your desktop (right click, save as) and do a Google or TinEye reverse image search. This enables you to review other potential locations where the image may live online, where you might be able to buy or license it.

We tell you the above because having the right image leads to the best outcomes; finding it is almost always worth the effort.

Worst case, if this image can’t be located, you can still use it for inspiration to help you find the best alternative.

Even with such occasional circumstances, we are far and away the most efficient and effective resource for you to be able to do your best work. We also believe these relatively rare situations will become fewer and fewer and will over time be addressed by source sites in conjunction with artists, rights holders, and ourselves. Original images in demand can always come back on the market. Just takes the rights holder to be aware of the interest, and to say yes.